Advice

At Sunderland Students' Union we know that student life isn't always as smooth as it could be, that's why we're here to provide support and advice for many of the issues you might face. Our advice service is delivered by professional student advisors who give free, independent, and confidential support.

Academic Advice...

If you're facing a problem related to your studies, our Advisors can help. Click here to find out more.

 

Welfare Advice

From accommodation and finance to employment and tax, get tailored support from our Advisors. Find out more here.

 

Advice Manual

At Sunderland Students' Union, we are committed to transparency and accountability in all our services. The Advice Manual contains the guidelines by which we operate the Advice Service. You can download it to read here.

 

Complaints Procedure

Sunderland Students' Union is committed to running a professional, user-led advice service and we welcome your feedback. If you wish to raise an issue about the service or make a complaint, you can do so through our Complaints Procedure available to download here.

Holiday Opening Hours 
Please be aware that after the 20th Decemeber there will be no appointments until the service resumes on Monday 7th Janurary 2019

Contact

t: 0191 515 3030
e: 
su.studentadvice@sunderland.ac.uk

Helpful Organisations and Services

Organisation

Contact Information

Areas of Support

University Progression Team

sj.sunderland.ac.uk/gateway/student-progression/

Careers, course transfers, withdrawals, extenuating circumstances

University International Support

sj.sunderland.ac.uk/gateway/international-support/contact-us/

immigration queries

University Well-being support

sj.sunderland.ac.uk/wellbeing/

Counselling, Mental Health Advisers, Wellbeing Advisers, Free Condoms, Chaplaincy, online CBT

University Disability Support

sj.sunderland.ac.uk/gateway/your-support-services/disability-support/

disabilities, mental health, Specific Learning Difficulties, long term medical conditions

Student Financial Guidance Team

sj.sunderland.ac.uk/studentfinancialguidance
studentfinancialguidance@sunderland.ac.uk

0191 515 2933

Finance, grants/loans advice, budgeting, state benefits

University Law Clinic

www.sunderland.ac.uk/study/law/law-clinic

legal

ACAS (Advisory, Conciliation and Arbitration Service)

www.acas.org.uk
0300 123 1100

workplace relations and employment law

Nacro (National Association for the Care and Resettlement of Offenders)

www.nacro.org.uk
0300 123 1999
helpline@nacro.org.uk

services cover education, housing, substance misuse treatment and the prevention of reoffending

Shelter

england.shelter.org.uk

 

Housing, tenancy deposits, eviction and repairs

Citizens Advice

www.citizensadvice.org.uk

5a Waterloo Place
Sunderland
SR1 3HT

Finance, legal, consumer, housing

Sunderland Council Home and Money Team

0191 520 5551

Housing, council tax, welfare rights advice

Samaritans

www.samaritans.org
116 123 (24hour helpline)

0191 567 7177
13 Grange Crescent
Stockton Road
Sunderland
SR2 7BN
jo@samaritans.org

Listening service, mental health

NHS- Crisis Resolution Team NTW 114

www.ntw.nhs.uk/services/crisis-resolution-home-treatment-team-sunderland

0303 123 1145

Barton Centre
Hopewood Park
Ryhope
Sunderland
SR2 0NB

mental health

Sunderland Psychological wellbeing service

sunderlandiapt.co.uk

0191 566 5454

Monkwearmouth Hospital
Newcastle Road
Sunderland
SR5 1NB

mental health

Washington Mind

www.washingtonmind.org.uk
info@washingtonmind.org.uk
0191 417 8043
Text: 07507 330 995

 

mental health

Sunderland Mind

www.sunderlandmind.co.uk
0191 5657218 or 07984595542
Church Street East
Sunderland
SR12BB

mental health

CALM (Campaign Against Living Miserably)

www.thecalmzone.net
0800 58 58 58

 

mental health, men’s suicide prevention

OIA (Office of the Independent Adjudicator)

www.oiahe.org.uk

independent body set up to review student complaints

NSPCC

www.nspcc.org.uk
help@nspcc.org.uk
0808 800 5000
0800 1111 (18s and under)

Child abuse prevention and support