We're here to provide an independent, confidential and informative service dedicated to students. Our qualified staff can act as advocates for issues relating to third parties, where they can make telephone calls, write letters and/or attend tribunals etc.
Whether you live in halls, private rented or council accommodation we can advise you on a wide range of matters including:
For all aspects of student housing visit the following site:
You can access the University Residential Services page to find information on halls
and much more.
It is important that your student accommodation is a high standard and meets the national code of practice for the management of student housing and we are proud that the University supports the code fully.
If you are unhappy with a particular service; or any other aspect of the university you are able to access the Student Complaints Procedure. We can accompany and guide you through this procedure. We can also help if you are in breach of the rules in respect of student conduct and discipline or feel you are the victim of bullying, harassment or discrimination.
Where you have problems with goods and services (including utilities gas, electricity) we can assist you and advise you on your rights. For further information and advice visit the following sites:
Many students work part-time to support themselves financially throughout their time at university. Often some employers take advantage of students leading to a number of problems including:
If you are having problems with an employer please let us know. For all work related enquiries you can contact ACAS for free impartial advice.
You could also visit Student Tax Services. This site is designed to explain tax and national insurance matters relating to students, including how to claim tax back. It includes a free calculator for you to check to see if you are due a refund.
t: 0191 515 3030