Welfare

We're here to provide an independent, confidential and informative service dedicated to students. Our qualified staff can act as advocates for issues relating to third parties, where they can make telephone calls, write letters and/or attend tribunals etc.

Accommodation

Whether you live in halls, private rented or council accommodation we can advise you on a wide range of matters including:

  • Looking for somewhere to live
  • Deposits
  • Guarantors
  • Tenancy agreements
  • Repairs
  • Harassment/illegal eviction

For all aspects of student housing visit the following site:

Harassment/Illegal Eviction

Guide to Private Renting

NUS: Housing Advice

Housing Guide

Homelessness

Sunderland City Council: I need somewhere to live

Shelter: Housing and Homeless charity

University Accommodation

You can access the University Residential Services page to find information on halls
and much more.

Go onto student pad where you can browse available accommodation. Student pad also have a useful housing guide.

It is important that your student accommodation is a high standard and meets the national code of practice for the management of student housing and we are proud that the University supports the code fully.

Student Complaints, Student Disciplinary,
Harassment & Bullying

If you are unhappy with a particular service; or any other aspect of the university you are able to access the Student Complaints Procedure. We can accompany and guide you through this procedure. We can also help if you are in breach of the rules in respect of student conduct and discipline or feel you are the victim of bullying, harassment or discrimination.

Consumer Issues

Where you have problems with goods and services (including utilities gas, electricity) we can assist you and advise you on your rights. For further information and advice visit the following sites:

Trading Standards

Advice Guide

Employment Problems

Many students work part-time to support themselves financially throughout their time at university. Often some employers take advantage of students leading to a number of problems including:

  • Unpaid wages
  • Unpaid holiday pay
  • Unfair dismissal
  • National minimum wage

If you are having problems with an employer please let us know. For all work related enquiries you can contact ACAS for free impartial advice.

You could also visit Student Tax Services. This site is designed to explain tax and national insurance matters relating to students, including how to claim tax back. It includes a free calculator for you to check to see if you are due a refund.

 

Contact

t: 0191 515 3030
e: 
su.studentadvice@sunderland.ac.uk

Edinburgh Building
City Campus

Holiday Opening Hours 
Please be aware that after the 20th Decemeber there will be no appointments until the service resumes on Monday 7th Janurary 2019

Helpful Organisations and Services

Organisation

Contact Information

Areas of Support

University Progression Team

sj.sunderland.ac.uk/gateway/student-progression/

Careers, course transfers, withdrawals, extenuating circumstances

University International Support

sj.sunderland.ac.uk/gateway/international-support/contact-us/

immigration queries

University Well-being support

sj.sunderland.ac.uk/wellbeing/

Counselling, Mental Health Advisers, Wellbeing Advisers, Free Condoms, Chaplaincy, online CBT

University Disability Support

sj.sunderland.ac.uk/gateway/your-support-services/disability-support/

disabilities, mental health, Specific Learning Difficulties, long term medical conditions

Student Financial Guidance Team

sj.sunderland.ac.uk/studentfinancialguidance
studentfinancialguidance@sunderland.ac.uk

0191 515 2933

Finance, grants/loans advice, budgeting, state benefits

University Law Clinic

www.sunderland.ac.uk/study/law/law-clinic

legal

ACAS (Advisory, Conciliation and Arbitration Service)

www.acas.org.uk
0300 123 1100

workplace relations and employment law

Nacro (National Association for the Care and Resettlement of Offenders)

www.nacro.org.uk
0300 123 1999
helpline@nacro.org.uk

services cover education, housing, substance misuse treatment and the prevention of reoffending

Shelter

england.shelter.org.uk

 

Housing, tenancy deposits, eviction and repairs

Citizens Advice

www.citizensadvice.org.uk

5a Waterloo Place
Sunderland
SR1 3HT

Finance, legal, consumer, housing

Sunderland Council Home and Money Team

0191 520 5551

Housing, council tax, welfare rights advice

Samaritans

www.samaritans.org
116 123 (24hour helpline)

0191 567 7177
13 Grange Crescent
Stockton Road
Sunderland
SR2 7BN
jo@samaritans.org

Listening service, mental health

NHS- Crisis Resolution Team NTW 114

www.ntw.nhs.uk/services/crisis-resolution-home-treatment-team-sunderland

0303 123 1145

Barton Centre
Hopewood Park
Ryhope
Sunderland
SR2 0NB

mental health

Sunderland Psychological wellbeing service

sunderlandiapt.co.uk

0191 566 5454

Monkwearmouth Hospital
Newcastle Road
Sunderland
SR5 1NB

mental health

Washington Mind

www.washingtonmind.org.uk
info@washingtonmind.org.uk
0191 417 8043
Text: 07507 330 995

 

mental health

Sunderland Mind

www.sunderlandmind.co.uk
0191 5657218 or 07984595542
Church Street East
Sunderland
SR12BB

mental health

CALM (Campaign Against Living Miserably)

www.thecalmzone.net
0800 58 58 58

 

mental health, men’s suicide prevention

OIA (Office of the Independent Adjudicator)

www.oiahe.org.uk

independent body set up to review student complaints

NSPCC

www.nspcc.org.uk
help@nspcc.org.uk
0808 800 5000
0800 1111 (18s and under)

Child abuse prevention and support