Mediation is a method of conflict resolution that brings the parties together with a trained mediator in order to find a solution.

Mediation can be effective as it is;

  • Quick and informal
  • Focussed on moving forward constructively
  • Helps everyone see each other’s perspective
  • The mediator is trained and impartial
  • The aim is to create a win/win situation for all involved

If you are considering a complaint or raising concerns you may wish to consider Mediation. If you have already raised concerns you should be able to request Mediation at any point as a means to resolve the matter.

You can request Mediation by contacting the Student Casework Manager, in Academic Registry at and 0191 515 2941

Page last reviewed: 01/03/2019
Next review due: 31/08/2020