Mediation is a method of conflict resolution that brings the parties together with a trained mediator in order to find a solution.
Mediation can be effective as it is;
- Quick and informal
- Focussed on moving forward constructively
- Helps everyone see each other’s perspective
- The mediator is trained and impartial
- The aim is to create a win/win situation for all involved
If you are considering a complaint or raising concerns you may wish to consider Mediation. If you have already raised concerns you should be able to request Mediation at any point as a means to resolve the matter.
You can request Mediation by contacting the Student Casework Manager, in Academic Registry at email@example.com and 0191 515 2941
Page last reviewed: 01/03/2019
Next review due: 31/08/2020