What we do......

The staff of the Academic Affairs Department give advice and guidance on a range of issues, which generally fall into the following categories:

• Advice on the steps to take if you want to make an informal or formal complaint, and provide support through that process
• Help with responding to allegations of cheating/collusion/plagiarism
• Help with matters relating to examination/assessment performance as addressed by the Procedure for the Review of Assessment Decisions
• Advice on submission of mitigating circumstances with supporting documents(e.g. medical evidence) in the event of your academic performance being affected
• Assist you in submitting appeals against assessment decisions
• Explain how to proceed with changing or leaving your course, and discuss what options may be available to you before you make a decision
• Liaise with University departments and staff on your behalf
• Identification of other sources of help and support and referral to them
• Advice on how to raise matters that are causing concern on your course

Leaflets and Forms

You can find more detailed information in our leaflets, which cover a range of the most common questions and problems. Hard copies are currently being updated but usually they are available from the Students' Union, Libraries and Resource Centres, and various locations around the campus. You will also be able to link to and print a copy of a Mitigation Form from this page.

You may find our Frequently Asked Questions page provides an answer to your query.

If you do have any concerns or queries, then do get in touch as soon as possible and remember that the service is completely confidential and that we will fully explain

the basis on which we will carry out the steps necessary to resolve your academic issue before we take any action on your behalf.

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