The Bonded Shop Summer Opening Hours 11am - 5pm Monday - Friday, you can still buy on-line anytime

To go straight to the shop to purchase clothing, gifts and ents tickets click the link below: 

sunderland-shop.oncampus.net

TERMS AND CONDITIONS

These terms and conditions shall apply to all transactions conducted via the Students’ Union Shop website.  Please read them before you place an order. We also recommend that you print out a copy for your records.  Please note that in these terms and conditions “you”, “your”, “yours”, and “yourself” are references to any person ordering goods from the website, and “we”, “our” and “ours” are references to the Students’ Union.

We may change these terms and conditions from time to time without notice.  Any changes will apply to subsequent orders.

To place an order for any goods you must follow the online instructions, and make sure all details submitted are accurate to the best of your knowledge.  If you submit erroneous details then you may not receive the correct order at the correct address.

When you place an order, you are offering to purchase goods subject to these terms and conditions.  We will not be bound to supply any goods ordered until we have notified you of acceptance of an order.  We are entitled to reject an order, and if we do so, we will inform you that we have rejected it and also the reason for rejecting it.

Goods will normally be delivered within 10 working days of us accepting your order to addresses within the United Kingdom.  We will contact you via e-mail if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order. 

You can opt to collect your goods from one of the three Students’ Union sites, details of which can be found on the main website.  If you op to collect the order, there will be no delivery charge added to the cost of your order.

Postage and packing shall be charged at £3.50 for the first item and £2.00 for each individual item thereafter.  At present, mailing is only available to addresses within the UK, but postage can be made to International addresses by contacting us at suonlineshop@sunderland.ac.uk for an individual cost.                                                                                     

Full payment for any goods ordered must be made by debit or credit card in advance of delivery.  All prices are in UK pounds sterling.  We will reserve payment from your card at the time we receive your order.  Payment is only taken from your card after we have checked your card details and the availability of stock, compiled your order and scheduled it for delivery. 

All goods are advertised for sale subject to availability.  In the event of us being unable to supply the goods ordered, we will inform you as soon as possible.  Where goods are unavailable for any reason, we may propose to provide you with goods of equivalent quality and price. 

Sometimes product specifications from the manufacturer may change.  In this event, we will do our best to provide a substitute of the same or better specifications at the same price.  If you do not wish to accept this substitution, you may return it to us at our expense for a full refund of the purchase price.

All sizes and measurements shown on the website are approximate.

We try to ensure that prices indicated on the website are up to date and accurate.  However, we accept no liability for errors or omissions and the final price of the goods is the price in force at the time of us accepting your order.  If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price, or to cancel it.  If we are unable to contact you, we will treat the order as cancelled.  If you cancel and have already paid for the goods, a full refund will be issued.

All goods dispatched by us must be signed for upon delivery.  In the absence of a signature, you may be required to collect the goods at your own expense.

All goods are delivered with an unconditional 7 day money back guarantee in accordance with your rights under the Consumer Protection (Distance Selling) regulations 2000.  In order to return goods under your money back guarantee, you must email us at suonlineshop@sunderland.ac.uk or write to us within 7 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us.  We will refund the sums paid for the goods delivered as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods.  If so requested, we may collect the goods being returned but the cost of the collection will be charged to you and may be deducted form the refund given.

If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact the Students’ Union Shop within 7 working days of receipt of the goods.  We will, at our option, deliver replacement goods or refund the price paid, upon return of the unsatisfactory goods.

All goods which you intend to return must be kept in good condition whilst in your possession.

While we will take appropriate technical and organisational measures to keep your personal and financial details secure, unless we are found to have been negligent we do not accept liability for any losses due to the unauthorised access by any person of any information provided to us by you.

We accept no liability for any loss or corruption of data held on your computer, or for any other loss or damage of any kind that occurs to your computer as a result of you accessing our website.

This agreement shall be governed by the law of England and Wales.

The parties submit to the non-exclusive jurisdiction of the English courts for the resolution of all disputes arising out of or in connection with this agreement.

These terms and conditions shall constitute the entire agreement between the parties.  No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.